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Privacy Policy

Balance Medical Clinic "the Practice" respects your privacy. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have. This policy covers our website only — it is separate from, and does not replace, our HIPAA Notice of Privacy Practices, which governs how we handle your Protected Health Information (PHI) as your healthcare provider. If you are an existing or prospective patient, please ask us for a copy of our Notice of Privacy Practices.

A note on medical information: Please do not submit medical history, symptoms, diagnoses, or other health details through the general contact form on this website. That form is not a secure clinical communication channel. For clinical questions, please call us at (650) 799-7728, or use our secure New Patient intake process.

Collection of your Personal Information

When you use this website, we may collect:

  • Information you provide directly, such as your name, email address, and phone number, when you submit our contact form.

  • Automatically collected information, such as your IP address, browser type, device type, and general access times, collected through standard website hosting logs.

  • Cookies, limited to those strictly necessary for the site to function (see "Cookies" below). We do not currently use analytics, advertising, or tracking cookies on this website.

We do not collect payment card information through this website.

Use of your Personal Information

We use the information collected through this website to:

  • Respond to inquiries submitted through our contact form

  • Operate and maintain the website

  • Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Use of Cookies

This site uses only essential cookies required for basic site functionality and security. It does not currently use analytics or advertising cookies. If that changes in the future, this policy will be updated and our cookie consent banner will reflect the categories in use at that time.

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Your California Privacy Rights

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If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you the right to:

  • Know what personal information we have collected about you

  • Request deletion of your personal information

  • Request correction of inaccurate personal information

  • Not be discriminated against for exercising these rights

We do not sell or share personal information as defined by the CCPA. To exercise any of these rights, contact us at (650) 799-7728.

Security of your Personal Information

We take reasonable administrative and technical measures to protect the information submitted through this website. However, no method of transmission over the internet is completely secure, which is why we ask that medical information not be submitted through the general contact form.

Changes to this Statement

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed of any updates.​

Contact Us

Balance Medical Clinic 825 Oak Grove Ave, Suite D101 Menlo Park, CA 94025 (650) 799-7728

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